Position Summary

The primary purpose of this position is to keep our factory support computer systems, primarily ASRS and BSK, running effectively, and to continuously improve the performance thereof in meeting our changing business needs.


General Operations Support

  • Start up and shut down Factory Information Systems (FIS) and the Automated Storage and Retrieval System (AS/RS).
  • Recover AS/RS cranes and robos from fault conditions.
  • Change out and maintain robo batteries.
  • Respond to user requests for help and information, e.g., “What happened to this pallet?”, “My scanner is not working,” etc.
  • Train users of the FIS software for the efficient utilization of AS/RS resources.
  • Monitor, report and work to resolve inefficiencies and problems.
  • Operator actions to be governed by the various applicable health, safety, environmental and ISO standards.
  • Special Projects

  • Anything not specific to the other listed Key Accountabilities, e.g., programming projects (Access, C++), circuit board construction, PLC program modifications, PC workstation setup,etc.
  • First Level Software / Data Support

  • Diagnose and recover from software and database problems. Software problems can be FIS specific or any of the many FCS developed database applications, PC operating system or 3rd party applications. Resolve issues in a timely manner and call for second level help when appropriate.
  • First Level Hardware Support

  • Diagnose and recover from hardware problems to include cranes, robos, BSKs, thermal printers, laser scanners, mobile printers, hand scanners, computers, LAN related equipment, etc. Recovery limited to adjustment, board level swapping (e.g., replace L3 card in robo) and or device swapping (e.g., replace scanner). Resolve issues in a timely manner and call for second level help when appropriate.
  • Special Programs

  • Ensure that Hiram Walker and external regulatory policies and programs are followed and supported.
  • Requirements


  • Required: Associates Degree in Electronics or Computer Science OR Equivalent experience, e.g., military service in electronics, programming (PC or PLC) or computer support fields.
  • Experience/Background

  • 2 years experience in field level electronic troubleshooting OR 2 years experience in a help desk type environment OR 2 years experience post-school programming work.
  • Technical Functional Skills

  • A demonstrable ability to operate computerized equipment in an effective manner.
  • A practical knowledge of electronics, especially re our system uses thereof.
  • A hands-on ability to effect electronic repairs at the module and connection level.
  • A strong understanding of our systems (the databases, the logic, the interfaces) is essential to being able to restore them accurately after disruptions.
  • A good working knowledge of our product and service quality objectives is vital to recognizing and preventing problems.
  • QSE Responsibilities

  • Demonstrate commitment to the PR USA, Fort Smith QSE Management System policy, procedures, and dedication to the achievement of Operational Excellence, business performance, and sustainability through:
  • Producing quality products with a focus on customer satisfaction and cost-effective operations
  • Identifying and reducing product safety risks and practicing good manufacturing practices
  • Practicing safety awareness and safe work practices to ensure the health, safety and welfare of employees, contractors and visitors: by identifying and reducing safety risks, maintaining a clean work environment, and practicing good health, hygiene, and safety practices
  • Protection of the environment through recycling, minimizing waste, and conservation of natural resources
  • Pernod Ricard USA offers competitive compensation, performance bonuses and domestic & international career development opportunities.

    Pernod Ricard USA is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. 

    Offers will be subject to United States local terms.

    Job Posting End Date:

    Target Hire Date :